Recorded once, at the handover.
We do not manufacture, distribute or dispense medicines, and we do not decide whether a return is eligible. What we hold is the batch and the date, agreed by both parties at delivery.
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01
Delivery records batch and date jointly
Agreed at handover by the two people present, rather than entered twice into two systems.
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02
The pharmacy can see what is returnable
In advance, which changes what they order in the first place rather than only what they write off later.
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03
A return references that delivery
Not a reconstruction from filing. The same record both parties have held since the box arrived.
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04
The chain works from one set of facts
The distributor claiming upward references the same delivery record rather than rebuilding it from their own files.
Recalls, damaged stock and goodwill returns remain separate problems with their own rules. What stops is losing a good return to a two-month argument about a date.
If you return stock, accept returns, or issue credit for them.
Early design work, with nothing running anywhere. The most useful thing you can send is your real rejection reasons and roughly what a year of write-offs comes to.