The delivery note and the goods receipt diverge
One goes into the distributor's system, the other into the pharmacy's, and eleven months later they differ by two months.
WHY RETURNS GET REJECTED
Two facts, established once, recorded separately.
Which batch and when it arrived are known with certainty at the moment the box changes hands, when a driver and a pharmacist are standing on either side of it.
Nobody can establish which is right
Both are honest records made by different people at different times, and there is no third version to settle it.
The window closes during the argument
Time spent reconciling is time the stock spends getting closer to expiry, which eventually ends the question.
The pharmacy absorbs it
Writing it off beats chasing it, and the cost surfaces later in what patients pay.
If you return stock, accept returns, or issue credit for them.
Early design work, with nothing running anywhere. The most useful thing you can send is your real rejection reasons and roughly what a year of write-offs comes to.
fajar.hidayat@returbatch.site
Surabaya, Jawa Timur